Erm's I.T. Girl – Zelna Ellis

Don't fear when Zel is near…

Printer – USB Device Not Recognised

Windows was whining today: “USB Device not recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it…”
After uninstalling and reinstalling the printer software it worked for a while and then again: USB Device not recognized, blah, blah, blah….
Tried to use a different USB port, cable, stop and start the print spooler, rebooted with printer off and so on… No luck.
And wallah, the solution:
Created another user, cancel the print, request a new print, but Windows did not want to delete the cancelled print job.
Solution, stop and start the Windows Print Spooler.
Go Start -> Run, Type cmd, click OK.
Type net stop “print spooler” and hit the Enter key
Wait a minute…
Type net start “print spooler” and hit the Enter key
Wait a minute and print something.

Alternatively you can open the Services dialog box.
Go Start, Run, type services.msc, click OK, or go to the Control Panel, Administrative Tools, Services. Then Stop and Start the Print Spooler.

Logged off new user, logged backed into my user profile, deleted the new user. And now the printer is printing…

Today I really feel like shouting out: “Welcome to Microsoft Windows. How can I crash your computer today?”

6 May 2010 Posted by | P.C. Troubleshooting | , | Leave a comment

Manual Uninstall McAfee VirusScan 7.1 on Windows XP

For some strange reason you do not have the options to uninstall the program from the Add/Remove Control Panel. You cannot find an uninstall option under the menu. You can use the command prompt to do it.

Note: You need Administrative rights to perform these steps.

From the Start Menu select:

  • Run
  • Type cmd
  • Click OK or press Enter
  • Type: net stop McShield
  • Type: net stop McTaskManager
  • Type: net stop McAfeeFramework
  • Type: msiexec /x {59224777-298D-4E9C-9AEB-4A91BDA01B27} REMOVE=ALL REBOOT= R /q
  • Type: exit

Esta Bom! That’s It!

9 November 2009 Posted by | P.C. Troubleshooting | , | 2 Comments

Task Manager Menu Bar and Tabs Are Not Visible

When you start Task Manager, the menu bar and tabs may not be visible. The cause can be that Task Manager is running in Tiny Footprint mode.
Task Manager in Tiny Footprint mode

To view Task Manager in normal mode, double-click the top border of the window.
Task Manager in Normal Mode

10 September 2009 Posted by | P.C. Troubleshooting | , | Leave a comment

PXE-E61 Error

The Pxe-E61 Error can be two-fold.

Scenario 1
You get the error, but your system boots up as normal.
This occur due to LAN (Local Area Network) booting being enabled in the BIOS. Your system is trying to boot from the LAN. Go into your BIOS (usually press F2 or Delete) and disable Booting via Lan (Ethernet)
This is just a nuisance error.

Scenario 2
You get the error, and your system reports "No bootable device — Insert boot disk and press any key"
This is more of an intermediate problem, there can be a few things here that can be wrong:

  • Check the Cables, can be loose or damaged.
  • Check the BIOS settings and try detect the HDD (Hard Disk Drive).
  • Not common, but the master and slave settings can be incorrect.
  • The HDD is faulty.

If it is the latter one, hope you have backups.

24 July 2009 Posted by | P.C. Troubleshooting | , , , , , | Leave a comment

PC Security Part 1: Viruses, Worms, Trojans, Malware & Spyware


Oh boy, what a week, there were and there still are a few worms, amongst underthings, on the loose. So what is these things and what can we do about these pesky things?

  • A Computer Virus is a program that runs without the user’s knowledge or permission. It can spread throughout the computer including attached external devices, e.g. flash drives & networks, damaging files including the operating system.
  • A Worm can copies itself repeatedly in memory, disks, networks, etc. using up resources and possibly shutting down the computer or network.
  • A Trojan Horse hides within a program or looks like a legimate program. A certain condition usually triggers the Trojan Horse into action. Also it can infect files. Unlike Viruses and Worms it doesn’t replicate itself to other computers.
  • Malware is computer code that is on your computer that can give the attacker control over your system.
  • Spyware is computer software that is installed on a computer to collect information about a user, their computer, browsing habits, etc.

The Bottom Line
These programs and/or code is malicious and have damaging affects on computer systems and storage devices.

What now?

Well, there are several programs one can use, but I want to recommend a few other programs than just the Antivirus programs. The problem comes in that a lot of users don’t know how to use the programs to their benefit.

    My Favourites
    Please note there are a lot of software available but these are my favourites. Most of them are free for personal use or is freeware.

  • Firewall ZoneAlarm Free for non-commercial use. ±33MB. Will explain in a forthcoming post how to configure and use ZoneAlarm.
  • Anti-Spyware & Anti-Malware Spybot Search & Destroy ±16MB. Will explain in a forthcoming post how to use Spybot and TeaTimer.
  • Anti-Malware Lavasoft Ad-Aware Free for non-commercial use. ±33MB. Can also download atFileHippo.
    Standalone Antivirus, etc. Tools

  • Flash Disinfector Read a previous post here. There is a download link or just search the Web for it. ±130KB
  • McAfee Stinger Read more here. ±3.5MB
  • Malwarebytes Anti-Malware ±3MB. Note: This is a Shareware Program!


As mentioned before it is important to know how to use some of these programs correctly in order for it be effective. Especially ZoneAlarm and Spybot’s TeaTimer.
There are also other "tips" that can prevent malicious code and/or programs to infect your computer.
Will cover these topics in upcoming posts.

In my opinion nothing is a 100% secure, but we can take measures to make it a bit more difficult for the attackers and/or malicious programs to infect our systems.

20 May 2009 Posted by | P.C. Troubleshooting | , , , , , , | Leave a comment

Windows doesn’t show my hidden folders

You have a problem that you can’t see hidden files or folders in Windows. Also Windows doesn’t allow you to turn the setting on.

The problem is your computer, flash-drive, memory stick, USB stick or whatever you call it has been infected with malware.

The easy way to solve it is with Flash Disinfector.

How does Flash Disinfector work:

  1. Download it – Available here or search the web for it.
  2. Open the file and follow the prompts.
  3. Your desktop may vanish for awhile but it will appear back to normal.
  4. Wait until the scan is finished and quit Flash Disinfector.

Remember this tool does not remove all autorun.inf viruses or/and malware!!!

23 February 2009 Posted by | Folders | , , , | 1 Comment